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☆ Use this script to ask about remote work in a job interview—it won't raise any red flags with your potential new boss
▼ + stars: | 2024-05-10 | by ( Aditi Shrikant | ) www.cnbc.com time to read: +1 min

Despite a global pandemic which forced millions of workers to do their jobs from home, some CEOs have made it clear they don't believe remote work is the future. Last year, Meta CEO Mark Zuckerberg said in-person workers "get more done." Depending on where management stands on remote work, though, this could raise some red flags about you. The question could be interpreted as you having a poor work ethic, says Matt Abrahams, a Stanford University lecturer and communication expert. If you frame it correctly, though, you can get your answer and not set off any alarms in your potential manager's head.

Persons: Mark Zuckerberg, Elon Musk, Tesla, Matt Abrahams Organizations: Stanford University

☆ The No. 1 way for introverts to gain influence at work, says Stanford expert: It’s the ‘only way’ to stay relevant
▼ + stars: | 2024-04-18 | by ( Megan Sauer | ) www.cnbc.com time to read: +3 min

But there's good news: You can get noticed without attending every social event, says Stanford University lecturer and communication expert Matt Abrahams. The key is intentionally engaging specific people around you — your "audience," as Abrahams calls them. "The biggest mistake people make in their communication is they don't focus on the needs of the audience," Abrahams tells CNBC Make It. You have three basic methods at your disposal for figuring out what's important to your audience, he notes: reconnaissance, reflection and research. "That's the only way to make [your work] relevant," says Abrahams.

Persons: Matt Abrahams, Abrahams Organizations: Stanford University, CNBC

☆ Ditch these 10 common crutch phrases, says Stanford expert—they ‘undermine our competence and intelligence'
▼ + stars: | 2024-04-04 | by ( Ashton Jackson | ) www.cnbc.com time to read: +2 min

But beware, says Stanford University communication expert Matt Abrahams: They can get you into trouble, by negatively impacting the way other people see you. Crutch phrases often include "hedging language" that water down your sentences and make you seem less smart, he says. "[They] can actually undermine our competence and intelligence," Abrahams, a communication consultant and organizational behavior lecturer at the Stanford Graduate School of Business, tells CNBC Make It. "Saying something like, 'So what I hear you saying is,' demonstrates that you've actually really listened to the person. Plus, sign up for CNBC Make It's newsletter to get tips and tricks for success at work, with money and in life.

Persons: Matt Abrahams, Abrahams, I'd, you've, Wharton, I've Organizations: Stanford University, Stanford Graduate School of Business, CNBC, Harvard

☆ 2 simple ways to get people to listen when you speak, according to a Stanford communication expert
▼ + stars: | 2024-03-29 | by ( Ashton Jackson | ) www.cnbc.com time to read: +1 min

Many professionals believe that they're highly attentive, but 70% of them actually exhibit poor listening habits in the workplace, according to a 2020 University of Southern California report. So you've got to be clever if you want to grasp someone's attention, says Matt Abrahams, a communication consultant and organizational behavior lecturer at Stanford University. Polite requests for his students' attention fell on deaf ears, drowned out by their "chit-chatting," he tells CNBC Make It. It only takes four seconds for silence to become awkward, according to a Dutch psychology study published in 2011. "It's very hard to stand in silence, but that can be very helpful," he adds.

Persons: you've, Matt Abrahams, It's, Abrahams Organizations: University of Southern, Stanford University, CNBC Locations: University of Southern California

☆ These 3 phrases make you sound smarter and more emotionally intelligent, experts say
▼ + stars: | 2024-03-24 | by ( Ashton Jackson | ) www.cnbc.com time to read: +2 min

Sounding smart and emotionally intelligent isn't just about the idea you're trying to convey. People often resort to using complex words and phrases to sound more insightful. And if you're trying to make things common, you really have to put them in a way that people can understand," Abrahams told CNBC Make It in January. Next time you talk with someone, try using these three simple expert-endorsed phrases:'Could you tell me more about that?' But emotionally intelligent people are interested in how others feel and what they have to say," the Petrases wrote for Make It last year.

Persons: Matt Abrahams, Abrahams, shouldn't, Kathy, Ross Petras, you've, John Bowe, Bowe Organizations: Stanford, CNBC Locations: People

☆ To avoid talking politics with friends or co-workers, try the 'white flag approach,' Stanford communication expert says
▼ + stars: | 2024-03-15 | by ( Aditi Shrikant | ) www.cnbc.com time to read: 1 min

As November's general election creeps closer, it's likely that more political discourse will seep into your social gatherings. For many Americans, these discussions can be uncomfortable, especially if their political leanings differ from those of their friends. In 2020, almost one-fourth, 22%, of registered voters said they have friends who support a presidential candidate they do not, according to data from Pew Research Center. There are a few ways to handle unwanted political talk, says Matt Abrahams, a Stanford University lecturer and communications expert. The key to seamlessly navigating political discourse when you don't want to discuss your views is to "signal understanding, but not necessarily agreement," he says.

Persons: November's, Matt Abrahams Organizations: Pew Research, Stanford University

☆ If you use any of these 4 phrases you have higher emotional intelligence than most
▼ + stars: | 2024-03-13 | by ( Aditi Shrikant | ) www.cnbc.com time to read: +1 min

In February 2024, the question "What is emotional intelligence?" The uptick in interest makes sense: in recent years everyone from CEOs to therapists have touted the benefits of having high emotional intelligence or EQ. One way to figure out whether or not you have high emotional intelligence is to think about the last few conversations you've had. "Anything you say that demonstrates empathy and listening, I believe, signals higher emotional intelligence," says Matt Abrahams, a Stanford University lecturer and communication expert. Here are two things those with higher emotional intelligence do, according to Abrahams.

Persons: you've, Matt Abrahams, Abrahams Organizations: Google, Stanford University

☆ 3 simple ways to become more influential at work, says Stanford expert: ‘There’s nothing more powerful’
▼ + stars: | 2024-03-06 | by ( Megan Sauer | ) www.cnbc.com time to read: +3 min

You don't have to be a CEO, or even a manager, to be influential at the office. Getting your coworkers to listen to and support your ideas boils down to just three emotional intelligence techniques, says Stanford University lecturer and communication expert Matt Abrahams. The advice is timely, Abrahams adds: Hybrid and remote work mean most entry- and mid-level Gen Z and millennial employees get less face time with their bosses. "You really are forging your own way and need to get others to at least support, if not follow, the things you're trying to do." Find alliesWhenever you find yourself in a room of people who don't usually work with, you have an opportunity to form new relationships.

Persons: Stanford Graduate School of Business Matt Abrahams, Matt Abrahams, Abrahams, I'm Organizations: Stanford Graduate School of Business, New York Marriott Marquis Hotel, Stanford University, CNBC Locations: New York City

☆ How to be likable during your company holiday party or family dinner, according to a Stanford lecturer
▼ + stars: | 2023-11-22 | by ( Jenna Gyimesi | ) www.businessinsider.com time to read: +6 min

The most common mistake across all communication is people don't consider who they're talking to or the context in which they're speaking. It signals you're going one way; the other person's going to go the other. Consider who you're talking to and whenPeople just want to get information out. Often, people don't consider who they're talking to or the context they're in. Before telling your story, ask what's the main motivation in telling this story and what's most relevant to the person you're talking to.

Persons: Matt Abrahams, Abrahams, —, Stanford, I'm, Rachel Greenwald, that's Organizations: Stanford's Graduate School of Business, Service

☆ There are 2 tricks people with high emotional intelligence use to be more persuasive, expert says
▼ + stars: | 2023-11-04 | by ( Aditi Shrikant | ) www.cnbc.com time to read: +1 min

People with high emotional intelligence, or EQ, are generally better at convincing others to see things their way, says Matt Abrahams, a Stanford University lecturer in organizational behavior. When someone is deciding whether or not to make a change, they are probably evaluating two factors: the promoting forces and the restraining forces. Restraining forces are what perceived barriers you face. "I could give you all the reasons for why you should do something, but that might not be enough because of the restraining forces," Abrahams says. "Someone with high EQ might focus on restraining forces."

Persons: Abrahams, Matt Abrahams Organizations: Stanford University

☆ Use these 2 shortcuts to become the most likeable person in the office: 'You have to be competent but available'
▼ + stars: | 2023-11-01 | by ( Aditi Shrikant | ) www.cnbc.com time to read: 1 min

Every office has that one employee who is unanimously liked. In other words, they are the office favorite. Some people believe that in order to become the office favorite, they have to chat with everyone all the time, says Matt Abrahams, a Stanford University lecturer in organizational behavior. "You have to be competent but available," he says. There are two communication shortcuts that can help you gain favor with your colleagues and managers while still conveying you're a good worker.

Persons: aren't, Matt Abrahams Organizations: Stanford University

☆ 3 things people with high EQ do that make them better at small talk than most
▼ + stars: | 2023-10-31 | by ( Aditi Shrikant | ) www.cnbc.com time to read: 1 min

Emotional quotient, or EQ, is the ability to perceive, manage, control or communicate emotions. People with a high EQ often enjoy better interactions not only with friends and family, but strangers, as well, says Matt Abrahams, a Stanford University lecturer in organizational behavior. Abrahams specializes in interpersonal communication. "A lot of small talk is about empathy and being able to connect with the other person, and people with high EQ are able to do that better," he says. Here are three things people with a high EQ do that make them better at small talk.

Persons: Matt Abrahams, Abrahams Organizations: Stanford University

☆ The No. 1 phrase people who are good at small talk always use, says Stanford public speaking expert
▼ + stars: | 2023-10-04 | by ( Matt Abrahams | ) www.cnbc.com time to read: +1 min

Small talk might seem trivial, but it can deliver big results. It can help us forge new or deeper connections with others by allowing us to discover unexpected areas of common interest. It can enable us to establish or reinforce our personal reputations, giving us an opportunity to demonstrate warmth and empathy. I'm a Stanford lecturer, podcast host and communication expert, and I was always so inspired by my mother-in-law's manners and impressive interpersonal skills. Her favorite phrase was "Tell me more," and it happens to be one that people who are good at small talk always use.

Persons: I'm Locations: Stanford

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